Onboarding resources, system status, and support plans - all in one place.
Onboarding & Training
See SignalHOT in action. Book a live walkthrough with our team.
A 1:1 with our onboarding team to connect your data and tune your signals.
Book a Session →What each signal pillar finds across Protect and Grow, and what the platform runs on.
Product Overview → Platform & Technology →Support Plans
| Starter | Professional | Enterprise | Custom | |
|---|---|---|---|---|
| Users Included | Up to 10 | Up to 50 | Up to 100 | 100+ |
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Phone Support | - | ✓ | ✓ | ✓ |
| Slack Connect | - | - | ✓ | ✓ |
| Support Hours | Business hours | 24 / 5 | 24 / 5 | 24 / 7 |
| First Response Time | 24 hrs | 24 hrs | 4 hrs | 1 hr |
| Onboarding Sessions | 1 session | 2 sessions | 3 sessions | Custom |
| Named Support Contact | - | ✓ | ✓ | ✓ |
| Priority Routing | - | ✓ | ✓ | ✓ |
Response times are targets rather than guarantees. Extended coverage on Enterprise and Custom plans is provisioned during onboarding.
Admin Self-Service
SignalHOT admins get a live System Status dashboard inside the app - database health, email delivery, connector status, scheduler jobs, and recent alert activity. No support ticket needed to know if something's off.
Sign in to view statusOur team is here to help - whether you need a demo, have a technical question, or want to explore a plan.