Onboarding resources, system status, and support plans — all in one place.
Support Plans
| Starter | Professional | Enterprise | Custom | |
|---|---|---|---|---|
| Users Included | Up to 10 | Up to 50 | Up to 100 | 100+ |
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Phone Support | — | ✓ | ✓ | ✓ |
| Slack Connect | — | — | ✓ | ✓ |
| Support Hours | Business hours | Business hours | 24 / 5 | 24 / 7 |
| First Response Time | 24 hrs | 24 hrs | 4 hrs | 1 hr |
| Onboarding Sessions | 1 session | 2 sessions | 3 sessions | Custom |
| Named Support Contact | — | ✓ | ✓ | ✓ |
| Priority Routing | — | ✓ | ✓ | ✓ |
| SLA Guarantee | — | ✓ | ✓ | ✓ |
Onboarding & Training
Book a 1:1 session with our onboarding team. We'll walk through your data setup and signal configuration together.
Book a Session →A B2B deck covering the platform, signals, integrations, and how SignalHOT fits your support stack.
Download Overview →Admin Self-Service
SignalHOT admins get a live System Status dashboard inside the app — database health, email delivery, connector status, scheduler jobs, and recent alert activity. No support ticket needed to know if something's off.
Sign in to view status