Shippers judge a logistics provider on exceptions: the late delivery, the damaged pallet, the missed pickup, the claim that takes six weeks to settle. Contracts are usually annual and lanes move quietly. A shipper rarely cancels; it simply awards the lane to someone else at the next tender. The warning signs sit in customer service, claims and account tickets that nobody reads per account. SignalHOT does, across every shipper, carrier and delivery partner.
What SignalHOT reads in your systems
- Exception, delay and damage casese.g. “Pallet damaged on arrival at the Dallas DC”
- Claims tickets and how long they stay opene.g. “Damage claim open for 41 days”
- Post-delivery CSAT and complaintse.g. “Third late delivery this month”
- Contract and tender datese.g. “Annual tender opens 15 January”
- Shipper value and tiere.g. “Top 20 shipper, Enterprise tier”
And many more. From Salesforce, ServiceNow, Zendesk or a custom feed. Read-only.
How it works
- 1ConnectYour CRM or helpdesk, read-only.
- 2DetectMachine learning spots the signals.
- 3PrioritizeRanked lists, evidence shown.
- 4ActAI suggests. Your team decides.
Four signals, one account view
Protect: Churn Risk, Escalation · Grow: Success, GrowthA shipper heading into a tender
A retail shipper raised delay complaints on three lanes this month, three cases are past SLA, its CSAT has fallen from 4.5 to 2.8, and its annual contract goes out to tender in 45 days.
Why it mattersLanes lost at a tender rarely come back before the next one.
A delivery partner falling behind
Account Escalation ranks the partner first in the network view, with closing speed shown.
One regional delivery partner carries five at-risk cases and takes twice as long as the rest of your network to close a case.
Why it mattersYour customer never sees the partner, only the late delivery with your name on it.
A shipper ready to vouch for you
A manufacturer has rated every delivery case 5 out of 5 for six months, and its claims close quickly.
Why it mattersA reference from a shipper in the same vertical shortens the next sales cycle.
An e-commerce shipper outgrowing its contract
Growth opportunity, matched to your warehousing and returns services.
An e-commerce customer's cases keep asking about returns handling, peak-season storage and next-day delivery in a new region.
Why it mattersAdding services for an existing shipper costs far less than winning a new one.
How SignalHOT's AI and machine learning help
The AI Advisors recommend the next step and show why. Your team decides what to do and does it.