Business customers buy connectivity on multi-year contracts, but they judge the provider fault by fault: the outage that took a site offline, the ticket passed between teams, the bill that did not match the quote. As the contract nears its end, those memories decide whether they renew, renegotiate or move. The evidence sits in fault, service and billing cases across thousands of accounts. SignalHOT reads it per account and ranks the ones your account team must call first.
Why nowAs operators sell new services such as private 5G, fixed wireless and managed networks, business customers decide whether to buy them by how you handled their last fault.
What SignalHOT reads in your systems
- Fault and outage ticketse.g. “Branch 12 offline for four hours”
- Billing disputes and service requestse.g. “Invoice does not match the quoted rate”
- SLA and time to restoree.g. “Restore target four hours, took eleven”
- Post-resolution CSATe.g. “Fault fix rated 2 of 5”
- Contract end dates and account valuee.g. “40-site contract ends in 90 days”
And many more. From Salesforce, ServiceNow, Zendesk or a custom feed. Read-only.
How it works
- 1ConnectYour CRM or helpdesk, read-only.
- 2DetectMachine learning spots the signals.
- 3PrioritizeRanked lists, evidence shown.
- 4ActAI suggests. Your team decides.
Four signals, one account view
Protect: Churn Risk, Escalation · Grow: Success, GrowthAn enterprise account before contract end
A multi-site enterprise customer raised 12 reliability cases in 60 days, two billing disputes are still open, its CSAT has fallen, and the contract ends in 90 days.
Why it mattersEnterprise customers start talking to other providers months before their contract ends.
A repeat fault with no update
A business broadband customer has reported slow speeds five times in a month, and the latest case has had no update for eight days.
Why it mattersRepeat faults met with silence are the usual path to a formal complaint.
A reference account
A multi-site customer rates support 5 out of 5, and its faults are restored well inside SLA.
Why it mattersA satisfied enterprise reference is worth more than any discount in a competitive bid.
More sites, more bandwidth
Growth opportunity, matched to your dedicated access, backup and managed network services.
A customer's recent requests are about connecting two new branches, more bandwidth at head office and backup connectivity.
Why it mattersExpansion inside an existing account is the cheapest revenue a provider can win.
How SignalHOT's AI and machine learning help
The AI Advisors recommend the next step and show why. Your team decides what to do and does it.