Hospitals and clinic groups depend on relationships that rarely appear on a dashboard: the referring practices that send patients, the employers that buy occupational health programmes, the partner sites that share services. When referral confirmations are slow or a billing query drags on, a practice quietly refers elsewhere. Those signs sit in the requests your access, partner and business teams already log. SignalHOT reads them per relationship.
SignalHOT reads service and relationship requests, not clinical records. It plays no part in diagnosis, triage or treatment, and your people decide every action.
What SignalHOT reads in your systems
- Requests from referring practices and partnerse.g. “Referral not confirmed after five days”
- Response and resolution timese.g. “Request answered in six days against a two-day target”
- Partner and client satisfaction surveyse.g. “Practice survey down to 3 of 5”
- Agreement and programme renewal datese.g. “Screening programme renews in March”
- Relationship valuee.g. “Top 10 referring practice”
And many more. From Salesforce, ServiceNow, Zendesk or a custom feed. Read-only.
How it works
- 1ConnectYour CRM or helpdesk, read-only.
- 2DetectMachine learning spots the signals.
- 3PrioritizeRanked lists, evidence shown.
- 4ActAI suggests. Your team decides.
Four signals, one account view
Protect: Churn Risk, Escalation · Grow: Success, GrowthA referring practice losing confidence
A high-volume referring practice has logged repeated complaints about appointment availability and slow referral confirmations, and its satisfaction has fallen two quarters running.
Why it mattersReferral volume often moves before anyone says a word.
An employer client waiting for answers
An employer client's requests about its staff health screening programme are past the agreed response time and have had no update for ten days.
Why it mattersEmployer programmes renew every year; one slow quarter becomes the reason to switch.
A partner clinic that would vouch for you
A partner clinic rates every request 5 out of 5, and its requests close quickly.
Why it mattersPeer introductions are how most referral networks grow.
An employer asking for more
Growth opportunity, matched to your occupational health services.
An employer client keeps asking about flu vaccination days and pre-employment screening, which it does not buy from you.
Why it mattersA wider programme deepens the relationship and the revenue per employer.
How SignalHOT's AI and machine learning help
The AI Advisors recommend the next step and show why. Your team decides what to do and does it.