Protect & Grow · AI Customer Signals

Catch customer churn early.
And the growth you're missing.

AI signals that show you which customers are slipping away, and which are ready to grow, read from the CRM, helpdesk, or custom data you already have.

Request Demo → See how it works

● Signal preview

Today's Signals Sample data
Protect · at risk
7customers
$412K ARR exposed
Churn 3 · Escalation 4
Grow · ready
9accounts
$268K expansion identified
Growth 3 · Success 6
OUR
MISSION

We keep every business ahead of risk and opportunity - powered by AI signals.

Works with
Salesforce ServiceNow Zendesk Custom

Two Solutions. One Engine.

Protect the revenue you have.
Grow the accounts you already own.

Protect
Keep the revenue you have
Churn risk and escalations, caught while there is still time to act on them.
Churn Risk
See churn coming
Detection across CSAT, case pressure, engagement, and renewal - before the renewal is in jeopardy.
Escalation
Defuse it early
Priority, SLA, sentiment, and aging ranked by composite risk - caught before it reaches the CEO.
Grow
Grow the accounts you own
Expansion worth chasing, and the champions who make it land.
Growth
Find the expansion
Support and product-gap patterns turned into upsell & cross-sell - routed into your pipeline.
Success
Know your champions
Advocates and healthy accounts - the reference, renewal, and referral moments worth acting on.
Self-learning AI · the common engine
One engine powers both angles
Every signal is backed by production ML models, amplified by AI agents and an LLM executive-summary layer - and the churn and growth models learn from your real outcomes, not fixed rules a vendor shipped once.

Beyond Case Management

SignalHOT is not case management.

Your helpdesk or CRM
What happened
Case Record
  • Logs the case and assigns an owner
  • Tracks the SLA clock and closes the ticket
  • Captures the CSAT score in a survey table
  • Reports what happened, last week or last quarter
SignalHOT
What happens next
Intelligence & Decision
  • Which customers are drifting toward churn, and why
  • Which open cases will escalate before they do
  • Which accounts are ready to expand, and with what
  • Who your champions are, while they still feel like one
  • Ranked every day, with the reasoning and a drafted next step

Signal Intelligence

Every signal that matters - on both sides of the account.

Protect signals
Churn Risk Signals
AI/ML-powered detection across CSAT, case pressure, engagement and renewal proximity.
Customer Signals
Measure support health per customer - spot struggling accounts before they raise a hand.
Escalation Risk
Multiple red signals - catch it before it reaches the CEO.
Coverage Gaps
Cases slipping through the cracks - unassigned, unstaffed, or gone unnoticed.
Case Signals
Case-level SLA deadlines and negative sentiment - catch each case before it becomes a crisis.
CSAT Degradation
Customers with declining satisfaction trends - not just low scores.
Contact Signals
Aggregated risk per contact - the person behind the cases.
Stale Cases
Active cases with no interaction - gone idle before anyone noticed.
Grow signals
Growth Signal NEW
Turns support case patterns into upsell & cross-sell signals using ML models. A Growth AI Agent builds account-level executive briefs - so your CS team knows who to call and what to offer, before the customer asks.
Success Signals
Champions, advocates, and healthy accounts - the reference, renewal, and referral moments worth acting on.

How It Works

From your data to the accounts to protect and the accounts to grow - in three steps.

1
Connect
Connect your CRM or ticketing tool with HOT Plugs - native integrations for Salesforce, ServiceNow, and Zendesk. No exports, no rekeying.
2
Predict
HOT models run continuously - ranking who is at risk and who is ready to grow, across every customer, case, and contact.
3
Act
Your team sees who to save and who to grow, with the reasoning behind each signal and a drafted next step.
HOT

See what's at risk. See what's ready to grow.

Both signal streams, running on data like yours - in action.

No credit card required. We'll reach out within one business day.