About Us

We're on a mission to give every B2B support and customer success team the early warning they need — before it's too late.

Our Mission

To keep every business permanently ahead — where every risk is caught early, every opportunity is seized in time, and every relationship is strengthened before it strains.

Companies already have the data. SignalHOT surfaces the signals — giving CS and support leaders AI-powered intelligence to act before churn, escalation, or missed growth becomes a problem.

Why We Built This

25 years of enterprise software taught us one lesson.

Across Oracle, Rimini Street, and dozens of enterprise organizations, the same pattern repeated: companies reacted to customer churn, escalations, and missed expansions — not because the signals weren't there, but because there was no tool to surface them in time.

SignalHOT is the answer. An AI-powered platform that monitors your customer data continuously, scores risk and opportunity across every account, and gives your team a clear, prioritized view of who needs attention — and why — before it's too late to act.

3x
Signals tracked per customer — churn risk, escalation, and growth opportunity
AI-first
Machine learning models trained on support and CS data patterns
Early.
Built to surface risk and opportunity before it becomes a problem
Leadership

The team behind SignalHOT

Built by enterprise software veterans who've seen the problem from the inside.

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Praveen Sahni
Chief Executive Officer

Praveen Sahni is a technology leader and AI innovator with 25+ years of experience across enterprise SaaS and global engineering, and a two-time U.S. Patent holder for AI innovations in customer service and support. As VP of Global Innovations at Rimini Street, he led the development of AI, machine learning, and big data platforms that transformed how a global enterprise operates. Prior to that, he spent 15+ years at Oracle leading product development across supply chain, HR, financials, and systems integration — managing engineering teams of 100+ across multiple product lines.

Over those 25 years, one lesson repeated itself: companies already have the data to predict customer churn, escalation, and growth opportunities — they just have no tool to surface those signals to the right team before it's too late.

That insight became SignalHOT. Praveen brought together the vision and team behind the platform, giving B2B CS and support leaders AI-powered early warning on churn risk, escalation, and expansion opportunities — turning hidden data into decisive action. Holding a Master's in Computer Science from Birla Institute of Technology and Science (BITS), Pilani, he brings both the engineering depth to build it and the product vision to make it matter.

Advisory Board

Guided by industry leaders

Our advisors bring decades of enterprise go-to-market, customer success, and technology leadership experience.

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Brian Slepko
Advisory Board Member

Brian Slepko is a veteran enterprise technology executive with over three decades of experience scaling global customer success and service delivery operations. As EVP of Global Service Delivery at Rimini Street for 15 years, he built a 1,200-person organization across 23 countries, serving 5,200+ clients including Fortune Global 500 companies — achieving a 4.9/5.0 client satisfaction score and earning 70+ service excellence awards. He also served as EVP of Corporate Development at Rimini Street, driving M&A strategy, and held senior sales and operations leadership roles at Oracle, Saba Software, and Ocular Sciences.

Today, Brian leads Slepko Technology Consulting, advising enterprise organizations on maximizing value from their software support ecosystems. He brings to SignalHOT deep expertise in customer success at scale, service delivery excellence, and enterprise go-to-market — making him an invaluable guide as we scale SignalHOT into the platform CS and support leaders rely on.

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Sandesh Sharda
Advisory Board Member

Sandesh Sharda is a serial entrepreneur, angel investor, and philanthropist with over 30 years of leadership experience across technology, federal contracting, real estate, and social impact. As Founder and President of Miracle Systems for nearly two decades, he scaled the company into one of the most successful U.S. federal IT contracting firms, delivering $2.6 billion in contracts across DHS, TSA, the State Department, and the Department of Defense.

Today, Sandesh leads Gro More Portfolio Management, investing in startups and deep tech ventures, and co-founded IAMBIG — one of the fastest-growing networks of Indian-American entrepreneurs in the Washington DC area. He also serves as a judge on Zee's Ideabaaz, mentoring India's next generation of entrepreneurs.

He brings to SignalHOT deep expertise in enterprise technology, venture investing, and entrepreneurial growth — making him an invaluable advisor as SignalHOT pushes the frontier of AI-powered customer intelligence in the enterprise CS space.